Refunds & Returns Policy
At Diet IQ, your health and satisfaction are our priority. However, due to the nature of our products, we do not accept returns or offer refunds on any supplements once they have left our facility.
No Returns or Exchanges
Please note the following:
- For hygiene and safety reasons, we cannot accept returns of any supplement products.
- This policy is in place to ensure the integrity and safety of our products for all our customers.
- Please double-check your order before finalising your purchase.
Damaged or Incorrect Orders
If you receive an item that is damaged, defective, or incorrect, please notify us within 3 days of receiving your parcel by emailing [your email address] with:
- Your order number
- A description of the issue
- Clear photos of the product and packaging
We will assess the situation and, where applicable, offer a replacement or partial refund at our discretion.
Uncollected or Undeliverable Orders
If an order is undeliverable due to an incorrect address or remains uncollected, we unfortunately cannot refund or resend the items unless shipping is paid again.
Health Disclaimer
Supplements sold on this website are not intended to diagnose, treat, cure, or prevent any disease.
Information provided on our website is for general informational purposes only and should not replace professional medical advice.
Please consult with your healthcare provider before using any new supplement, especially if you are pregnant, breastfeeding, have a medical condition, or are taking medication.
Contact Us
If you have any questions or concerns, feel free to reach out to us at:
admin@dietiq.co.za