Privacy Policy
Effective Date: 18 June 2025
At Diet IQ, we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and safeguard your data when you use our website.
1. What Information We Collect
When you place an order, register an account, or contact us, we may collect:
- Your name and surname
- Delivery and billing address
- Email address and phone number
- Payment details (processed securely via PayFast)
- Any additional information you choose to share
- We do not store your credit card or banking details on our site.
2. How We Use Your Information
We use your data to:
- Process and deliver your orders
- Communicate with you regarding orders or enquiries
- Comply with tax and legal obligations
- Improve our website and customer service
3. Protection of Personal Information Act (POPIA)
As a South African business, we comply with the POPIA Act, ensuring your data is collected and stored:
- Lawfully and responsibly
- Only for specific purposes
- Kept safe and secure
- We do not share, sell, or rent your information to third parties except where necessary for order fulfilment (e.g. courier services).
4. Use of Cookies
Our website may use cookies to:
- Keep you logged in
- Track cart and checkout activity
- Help us understand visitor behaviour
- You can disable cookies in your browser settings at any time.
5. Third-Party Services
We use trusted third-party providers like:
- WooCommerce (store functionality)
- PayFast (secure payments)
- Courier services (to deliver your order)
- They have their own privacy policies which comply with applicable laws.
6. Your Rights
You may at any time:
- Request access to your personal data
- Ask us to update or delete your information (where legally possible)
- Unsubscribe from marketing emails
Please contact us at admin@dietiq.co.za to exercise your rights.
7. Contact Us
If you have any questions about this policy or your data, please contact:
Diet IQ
Email: admin@dietiq.co.za